Equity Thrive PTY LTD (ABN 35 675 309 921) is committed to protecting your privacy and personal information.
1. Collection of Your Personal Information
1.1 What Kind of Personal Information Do We Collect and Hold?
The personal information we collect and hold will vary depending on your relationship with us. It may include:
- Members/Supporters: Name, address, contact details, gender, DOB, billing information.
- Clients/Supported Persons: Disability, health, support needs, preferences, daily routines, employment and life goals, financial and medical info, images, service records, etc.
- Job Applicants/Volunteers: Contact info, TFN, work history, qualifications, police checks, visa status.
- Donors/Partners: Contact info, donations, participation in events, services received.
- Website Users: Contact info, online form details, and payment/donation information.
1.2 Do We Collect Sensitive Information?
Yes, but only where necessary and with your consent—particularly for health/disability-related services. We minimize collection to what’s required.
1.3 How Do We Collect Personal Information?
We collect personal information through:
- Service inquiries/applications
- Memberships
- Donations
- Interactions (phone, email, online)
- Third-party providers (with consent)
- Public sources or representatives acting on your behalf
If you provide us information about another person, you must inform them and direct them to this policy.
1.4 What If You Don’t Provide Your Personal Information?
If you don’t provide the necessary information, we may not be able to offer services or support.
2. Use of Your Personal Information
2.1 Why We Collect and Use Your Information
We use your personal info to:
- Deliver and manage services/supports
- Process payments and applications
- Respond to inquiries and resolve complaints
- Comply with laws and reporting obligations
- Invite participation in events, surveys, and research
- Send information and marketing (with opt-out options)
If you’re a website user, we may personalize your experience and use your data for site functionality and analysis.
2.2 Direct Marketing and Communications
We may send you marketing or research invites if you’ve not opted out. You can opt out at any time—see Section 5.1 for contact details.
2.3 Disclosure of Your Information
We may disclose your personal information to:
- Affiliated organisations or service providers
- Government agencies (e.g., NDIA, ATO, Medicare)
- Your nominated representatives
- Legal and financial advisors
- As required by law
We do not sell your personal information.
2.4 Overseas Transfers
Our systems primarily store data in Australia. If data is transferred offshore, we ensure compliance with Australian privacy laws or obtain your consent.
2.5 Data Storage and Retention
We take reasonable steps to keep your data secure and only store it for as long as necessary. Once no longer needed, data is destroyed or de-identified securely.
3. Accessing and Correcting Your Information
You may request access to your personal information at any time by contacting us. We will respond within a reasonable timeframe and provide access unless legally restricted. We will also correct any inaccurate information upon request.
4. Online Privacy
4.1 Data Collection via Website
We may collect anonymous technical data via tools like Google Analytics (e.g., browser type, page views, location) to improve services.
4.2 Cookies
Our website may use cookies to improve your experience. You can disable cookies via browser settings, but this may affect website functionality.
4.3 Email and Contact Forms
Messages sent to us may be retained and monitored for security and compliance. Personal data submitted is treated in accordance with this Privacy Policy.
5. Contact Us
For privacy inquiries, access requests, corrections, or complaints:
Email: info@equitythrive.com.au
Phone: You can also contact the Office of the Australian Information Commissioner at 1300 363 992.
6. Complaints
We take all privacy complaints seriously and will respond promptly. If unsatisfied with the outcome, you may escalate the complaint to the Office of the Australian Information Commissioner.